Resume

Jordan Lassiter

Security-minded infrastructure + automation — data center operations, Linux environments, and backend tooling.

Location: Redacted (NY area) Phone: Redacted Email: Redacted GitHub: github.com/afterpacket Credly: credly.com/users/jordanlassiter… Site: lassiter.eu

Summary

IT professional with 10+ years supporting enterprise data center operations and Linux environments. Experienced in designing, maintaining, and troubleshooting backend systems and APIs with a focus on automation, reliability, and security-aware practices. Strong track record building resilient workflows that improve uptime, operational efficiency, and audit readiness.

Core Skills

Systems & Infrastructure

  • Linux (production environments)
  • Windows Server
  • macOS
  • Enterprise Data Center Operations
  • Systems hardening
  • Asset & configuration management

Networking

  • TCP/IP
  • Network troubleshooting
  • Structured cabling (fiber & copper)
  • Network configuration
  • Connectivity validation

Backend, Automation & Scripting

  • Backend systems & API development
  • Python
  • Perl
  • Scripting & workflow automation
  • Task automation & tooling

Cloud & DevOps

  • AWS (working knowledge)
  • Terraform (working knowledge)
  • Infrastructure-as-Code concepts

Security & Operations

  • Vulnerability scanning
  • Incident response support
  • Security fundamentals
  • Compliance & audit workflows (iAuditor)

Experience

IT Data Center Technician
CBRE — Poughkeepsie, NY
11/2020 – 11/2024
  • Supported enterprise-scale data center operations in IBM production environments, maintaining high availability across network, server, and infrastructure systems
  • Installed, maintained, and troubleshot fiber and copper network infrastructure supporting mission-critical workloads
  • Performed preventive, predictive, and corrective maintenance to reduce downtime and improve system reliability
  • Developed and maintained technical documentation, runbooks, and audit records to support operational continuity and compliance
  • Built scripts and workflow automation to streamline documentation, auditing, and operational processes
  • Supported systems hardening, connectivity validation, and incident response activities in coordination with internal teams
  • Tracked infrastructure health and compliance using iAuditor
  • Trained and mentored new technicians on cabling standards, imaging, troubleshooting, and operational best practices
Data Center Technician
LMI Systems — Poughkeepsie, NY
09/2019 – 11/2019
  • Deployed structured cabling systems in enterprise IBM data center environments
  • Supported network troubleshooting to enhance system performance
  • Assisted with server relocations, rack builds, and cabling layouts for infrastructure upgrades
  • Validated connectivity and ensured system readiness post-deployment and maintenance
  • Maintained server and network equipment to achieve optimal reliability
  • Monitored system alerts to identify hardware issues and provided timely resolutions
Data Center Technician
TEKsystems — Poughkeepsie, NY
10/2018 – 09/2019
  • Facilitated deployments through server installs, rack layouts, and network cabling
  • Diagnosed recurring infrastructure/connectivity issues using standardized troubleshooting methodologies
  • Verified network and system performance post-deployment to ensure operational readiness
  • Maintained server/network equipment for reliability
  • Monitored alerts and resolved hardware issues efficiently
  • Collaborated on upgrades and installations of infrastructure components
  • Documented maintenance procedures and troubleshooting steps
Asset Management Analyst
Symtech Innovations — Piscataway, NJ
06/2018 – 10/2018
  • Performed physical and logical audits of server/infrastructure assets across enterprise data centers
  • Scanned, identified, and cataloged servers/devices into centralized asset databases
  • Built structured Excel tracking systems and reporting dashboards
  • Reconciled asset data to identify discrepancies and lifecycle issues
  • Supported compliance, capacity planning, and decision-making via accurate asset visibility
  • Collaborated with technical/management teams to standardize tracking and documentation workflows
Site Lead
Symtech Innovations — Rye, NY
09/2016 – 06/2018
  • Led a team of four technicians supporting a 24×7 enterprise data center operation
  • Coordinated shift coverage and daily operations alongside a co-supervisor from a separate contracting org
  • Oversaw task assignment, workload prioritization, and escalations to maintain continuous coverage
  • Served as on-site leadership point for infrastructure issues and incident coordination
  • Ensured adherence to procedures, documentation standards, and service-level expectations
  • Acted as liaison between technicians, management, and partner organizations
Technician Assistant
Westchester Community College — Ossining, NY
01/2016 – 08/2016
  • Assisted students/faculty with registration and access issues at a satellite campus
  • Provided front-line support for classroom technology (SmartBoards and instructional devices)
  • Troubleshot hardware/software issues affecting instruction and operations
  • Supported device setup, basic configuration, and issue resolution
  • Maintained service records and communicated recurring issues to technical staff
Solutions Engineer
Support.com, Inc. — Remote
12/2011 – 05/2013
  • Delivered premium remote technical support for Comcast customers across home/small-office environments
  • Resolved account access issues, including password resets for network devices and email services
  • Performed remote malware/virus removal while maintaining system stability and protecting user data
  • Diagnosed hardware, software, and network issues within SLAs
  • Used internal knowledge bases and standardized procedures to resolve issues efficiently
  • Documented resolutions and escalations for continuous improvement

Education

SUNY Westchester Community College — Valhalla, NY
Associate of Science, Cybersecurity (06/2015)

SUNY Westchester Community College — Valhalla, NY
Associate of Applied Science, Cybersecurity Certificate (06/2015)

Colorado Technical University
Bachelor of Science, Cybersecurity Engineering (83 credits completed)

Leadership & Activities

Student Government Senate Member
SUNY Westchester Community College

  • Elected member representing student interests
  • Collaborated with faculty and administration
  • Participated in formal governance meetings

Certifications

  • CompTIA Security+ (In Progress)
  • Certified Data Center Technician Professional (CDCTP®)
  • Microsoft Technology Associate (MTA): Windows OS Fundamentals; Windows Server Administration Fundamentals; Security Fundamentals

Additional

Languages: English (Native)

Volunteer Experience

  • Volunteer Firefighter — Lake Mohegan Fire Department (Emergency response; CPR and emergency procedures)
  • Volunteer — SPCA (Animal care support and adoptions)
  • Volunteer — Paisley’s Bunny Rescue (Specialized care; outreach)

Selected Projects

Personal Backend Platform — lassiter.eu
PHP, JavaScript, Linux, REST-style APIs

Open-Source Automation & Systems Projects — GitHub
Python, JavaScript, Networking, Automation — github.com/afterpacket